General Terms of Sale
"LA BOUTIQUE JULIEN FAURE " is the online sales website for the products of JULIEN FAURE SAS, located at 27, bd de l’Industrie – 42170 St Just St Rambert – France (phone: +33 (0)4-77-36-10-00), registered with the Registre du Commerce [French company register] under number 54450043200049, Code NAF 1396Z, VAT identification number: FR 65544500432.
customer service: commercial@boutiquejulienfaure.fr
The General Terms of Sale herein concerning plain or decorated ribbons are concluded between JULIEN FAURE SAS and a private or professional purchaser within the framework of a distance selling system.
Placing an order on "LA BOUTIQUE JULIEN FAURE " entails full acceptance of the General Terms of Sale herein.
The Terms of Sale herein constitute the only agreement between the parties and prevail over any other document. Should a condition fail to be fulfilled, the practices in force in the distance selling sector for companies whose head offices are located in France shall apply.
Placing an order
“Double clicking” preceded by the authentication procedure constitutes an electronic signature. The latter binds the two parties in the same way as a handwritten signature.
Any purchase order signed by the consumer with a “double click” constitutes an irrevocable acceptance which can only be called into question in the specific cases contained in the contract herein in articles “Satisfaction guarantee” and “Availability of the products”.
Unless proof is provided to the contrary, the data recorded by JULIEN FAURE constitutes proof of all the transactions carried out between JULIEN FAURE and its customers.
Availability of the products
Goods can only be dispatched for as long as stocks last.
Should an ordered product no longer be in stock, JULIEN FAURE shall inform the customer forthwith by email, while specifying an estimated date of delivery. The customer may then request cancellation of this specific product, or its replacement by sending an email to: commercial@boutiquejulienfaure.fr
Limitation of liability
JULIEN FAURE only has an obligation of means as regards all the steps of access to the website, the ordering process, delivery or subsequent services. JULIEN FAURE shall not be held liable for any shortcomings or damages inherent to the use of the Internet network, in particular disruption of the service, external intrusion, the presence of computer viruses, or any event considered to be force majeure.
The photographs illustrating the products are not contractually binding.
Neither of the parties shall be held liable for the total or partial non-execution of their obligations stemming from the contract herein if this non-execution is provoked by an event constituting a force majeure. Events shall be considered to constitute a force majeure when they fulfil the criteria defined by the jurisprudence de la 2ème chambre civile de la cour de cassation [2nd civil chamber of the court of cassation].
Indication of price, delivery charges and VAT
All invoices shall be paid in full upon placement of the order, unless express prior authorisation has been granted.
All prices on "LA BOUTIQUE JULIEN FAURE" are given in Euros including VAT. Delivery charges are calculated based on the total weight of the order. JULIEN FAURE reserves the right to modify its prices at any time, but items shall be invoiced based on the prices in force when the order is placed, subject to availability.
Delivery
Orders shall be delivered to mainland France, Switzerland and Belgium within five (5) working days for items in stock. These delivery deadlines are provided for information purposes and are subject to variations in particular during periods of high demand. JULIEN FAURE shall do its utmost to abide by these deadlines and ensure that its customers are satisfied. Not meeting these deadlines shall not be grounds for claiming any damages or compensation, retention or cancellation of ongoing orders. Products are transported at the risk of the purchaser.
In accordance with Law 80-335 dated 12th May 1980, published in the B.O. dated 13th May 1980, the seller preserves the entire ownership of the goods until they have been paid for in full. For deliveries in France and the European Union, French VAT (currently 19.6%) shall be invoiced.
The order shall be dispatched via UPS or COLISSIMO tracking service. JULIEN FAURE nevertheless reserves the right to change carrier should they wish.
The goods shall be delivered to the delivery address entered during the ordering process.
Payment
Payment by bank card and bank transfer is accepted.
All orders are payable in Euros.
By proceeding with the validation of your order, you provide us with the guarantee that as customer you have the authorisations that may prove necessary for payment of this order. We reserve the right to suspend the ordering and delivery process in the event of any refusal of payment from officially accredited organisations and in the event of non-payment.
In particular, we reserve the right to refuse to proceed with delivery or to honour an order placed by a customer who may not have paid a previous order in full, who still has an outstanding balance or with whom a settlement dispute is still pending.
Satisfaction guarantee
JULIEN FAURE aims for its customers to be totally satisfied with their order. The customer has a withdrawal period of 10 days starting on the day on which the goods are received, within which to return the ordered product in its original packaging. JULIEN FAURE shall proceed with the exchange or reimbursement of the product(s). Delivery and return charges shall be covered by the customer. Only the price of the product(s) shall be reimbursed. The customer shall send the goods by registered package to guarantee the return reaches its destination.
Goods that are returned incomplete, used, or damaged by the customer shall not be accepted.
All returns shall be preceded with a return identification number which can be obtained by contacting the sales department at the following address: commercial@boutiquejulienfaure.fr . The customer shall also need to explain the reason why they wish to return their order.
Returns are to be sent to the following address:
JULIEN FAURE SAS
27 bd de l’Industrie
42170 Saint Just-Saint Rambert
Reimbursement shall be sent to the name of the customer who has placed the order and to the invoicing address within a maximum of two (2) weeks of receipt of the returned package.
No payment of return upon delivery shall be accepted, regardless of the motive.
Loi applicable et règlement de litige
Les présentes conditions générales de vente sont soumises à la loi française, tant pour les règles de fond que pour les règles de forme. Seule la version française des présentes Conditions Générales de Vente est opposable à JULIEN FAURE.
Sera seul compétent en cas de litige de toute nature ou de contestation relative à la formation ou l’exécution de la commande, le Tribunal de Commerce de Saint Etienne (42).
Applicable law and settlement of disputes
The Terms of Sale herein are governed by French law, both in terms of form and substance. Only the French version of the General Terms of Sale herein can be invoked against JULIEN FAURE.
Any dispute arising from the constitution or execution of the order shall come under the exclusive jurisdiction of the Tribunal de Commerce de Saint Etienne [Commercial court of Saint Etienne](42).
Ownership of the website and intellectual property
All the information found on this website including the design, the texts, technical documents, photos and product information are protected by copyright and intellectual property laws, for the entire world.
As such, and in accordance with the provisions of Intellectual Property laws, only private use is authorised except in the presence of different or more restrictive provisions.
Any other use amounts to counterfeiting and is punishable as an infringement of Intellectual Property rights.
Protection of personal data
In accordance with law n° 78-17 dated 6th January 1978 relative to computing, files and freedom of information, the information requested is necessary for processing customer registration and is solely destined to use by JULIEN FAURE. Apart from use linked to processing of the order, this information may be used to keep customers informed of special operations on the website (new products and services, discounts, sales…). The customer has the right to access this information. This information shall be communicated to the customer upon request by the latter and shall be amended in the event of an error or modification having occurred. JULIEN FAURE declares they shall not sell this information which is for their own use only.
Furthermore, JULIEN FAURE takes all the measures required to keep customer personal data confidential. For example, only authorised personnel may access this information and only within the framework of sales procedures. JULIEN FAURE uses firewalls to prevent access to personal data by anyone not working for the company.
JULIEN FAURE has set up safety measures to protect itself against loss or alteration of data that has been entrusted to them.
Confidentiality of emails
JULIEN FAURE SAS takes confidentiality seriously.
Customer email addresses are kept private.
JULIEN FAURE SAS does not sell, exchange or rent its customers’ email addresses.
These will only be used to communicate with customers concerning their orders and to inform them of special offers, sales or novelties.
Communications between JULIEN FAURE SAS and its customers
Comments from customers are welcomed as they help the company to constantly evolve, as well as improve the service provided and its products. However, these comments shall not necessarily be treated as confidential and may be communicated internally.
JULIEN FAURE also reserves the right to make use of an idea, concept, comment, technique or suggestion that a customer may have communicated to them.